Appointments can be made by contacting the surgery in person, by telephone or online. Our phone lines are open from 08:30 to 18:00 Monday to Friday.
We are open every week day (including our phone lines) from 08:30 to 18:00 Monday to Friday and we do not have an automated phone line - your call will always speak directly to our reception team.
- Doctors appointments available Monday to Friday 09:00 – 11:00 & 13:30 – 17:30
- Nurses appointments available Monday to Friday 08:30 – 12:00 & 13:00 – 17:15
- Phlebotomy Clinics every weekday morning.
Please inform the receptionist if you need to see a doctor urgently. A doctor is available each day for telephone advice, please contact reception.
Extended Hours Clinics
Thursday evenings & one Saturday a month.
There are also New Extended access appointments available to our patients that struggle to get to this surgery within the normal working day. For more information see the Extended access tab or go to http://www.southwarwickshiregps.nhs.uk/extendedaccess/
A doctor is available every day to speak to over the telephone. If you are suffering from sickness and/or diarrhoea, to prevent infection risks to other patients and staff please ring us for a telephone consultation.
Getting the Appointment You Want
A common nationwide complaint from patients about their GP surgery is difficulty in getting to see the doctor of their choice at a time and date to suit them. GP Patient Questionnaires highlight this as one of the most common patient misconceptions.
Ensuring enough appointment capacity to meet demand is very complex. Over the past 30 years at Whitnash Medical Centre we have tried every kind of system we can think of to meet patient demand. It is our aim to ensure patients that want to be seen by a GP or a nurse, even for non-urgent matters, can do so within 24 hours. Also we ensure that patients needing to be seen for an urgent matter (sometimes telephoning late in the day) can be seen the same day. We provide appointments for those patients who want to book for a few weeks in advance as well as slots for people who want a specific time or to see a specific GP. In 2013 we introduced online appointments which means patients can book in advance with a GP of their choice for a routine appointment over the internet.
The biggest challenge can be to find the right appointment for someone who wants a booking that meets all of those requests, at very short notice! To meet that sort of demand is often simply not possible and it can cause a lot of frustration. We understand the need for patients to want to see a GP of their choice, at a time and date to suit them. It is one of the reasons that we decided to commence 'extended hours clinics' (outside our normal hours) to suit busy working lives.
We want very much to be able to offer you appointments that suit your needs and have come up with a few tips to help you:
The more you want from us, the more notice you need to give us! If there is a GP you particularly like to see, and you know you are going to find it difficult to come and see us at certain times, then you need to book that appointment as soon as you can.
- If your GP has asked you to make a follow-up appointment, come and book it with reception as you leave the consultation. Don't leave it until you get home as you might forget! The more notice you give us the more likely you are going to get the date and time you want with your preferred doctor.
- If you have a problem and need to see a doctor, DON'T DELAY, RING TODAY! Don't keep putting if off. Remember most GP surgeries now offer appointments outside of normal surgery hours to people who work. You can always ring up and cancel it if you start to feel better.
If you cannot make an appointment or you start to feel better and no longer need it please contact us as soon as possible. We do need at least half an hour notice so we can offer the appointment to another patient. It is very frustrating, particularly when we are low on appointment capacity, if patients do not turn up for appointments. We do operate a strict monitoring system of non-attendances and letters will be sent to patients who do not turn up to appointments. If after receiving our letters, patients continue not to turn up for appointments without giving a valid explanation they risk being removed from our practice list for a breakdown in communication. It is very important that you advise us of your reasons why you have not turned up for appointments as this will be taken into account.